FAQs & Support

IS SATISFACTION GUARANTEED?

 

The WeePlay Club is a smarter approach to buying just what your wee one needs for engaging play. Our recommended toys and books are among the highest quality and best value available. We’re just getting started, and will do anything we can to make your experience as positive as possible. If you receive an item that comes up short, or if our service misses the mark, please let us know ASAP via email at support@weeschool.com. We promise to make things right!

 

HOW DOES WEEPLAY WORK?

 

The WeePlay system will help you be your baby’s first and most important teacher. It consists of the WeePlay Curriculum, a set of age-appropriate play and reading activities. We call these activities Play Plans, and deliver them to you at just the right time through our WeeSchool App. Each Play Plan tells you how and when to interact with your baby (and why that play is important), and uses the toys and books available through WeePlay Club purchases and subscriptions.

 

HOW THE WEEPLAY CLUB WORKS

 

The WeePlay Club is designed to save you time, money and worry by providing the toys and books your baby really needs for healthy development and preschool readiness. Join the WeePlay Club in any of these ways:

Subscribe to Bundles
Bundles are billed and shipped four times a year. Subscriptions are discounted 5% from individual Bundle prices. Cancel anytime.

Purchase a full year of Bundles
Full-year purchases are billed at checkout. Full-year purchasers save 10% from the subscription price. Bundles are shipped quarterly during the year.

 

HOW OFTEN WILL I RECEIVE A BUNDLE?

 

Bundles arrive four times a year if you’re a subscriber or have joined the WeePlay Club for a full year. Shipments are based on your baby’s age in months. Delivery is timed so that you receive the Bundle before the toys and books are called for by Play Plans in the App.

 

WHAT’S INCLUDED IN THE BUNDLES?

 

Each Bundle is unique, containing new toys and books to add to your ever-growing WeePlay toy chest. Visit www.weeschool.com/weeplayclubstore to review the contents of each Bundle. We cannot make substitutions or receive returns of individual items, unless the item was defective or damaged in shipping.

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

 

We accept major credit cards, PayPal, Apple Pay and Google Pay. We do not accept gift cards or prepaid/payroll cards at this time.

 

WHEN WILL I BE CHARGED FOR MY PURCHASE?

 

Your card will be charged upon checkout for the purchase of the first Bundle in a subscription, or the cost of four Bundles if you purchased a full-year.

 

If you subscribe to quarterly Bundle delivery, your card will be charged upon checkout for the first Bundle, and then just prior to shipment of future quarterly Bundles. You will receive a confirmation email prior to the charge. You can cancel your subscription anytime.

 

HOW DO I CANCEL MY SUBSCRIPTION?

 

Of course, we’re sorry to lose you. Return to the confirmation email you received after subscribing. Use the link on the email to manage your account.

 

If you want to cancel a full-year purchase, please contact us at support@weeschool.com. You will be credited for Bundles received at the individual Bundle purchase price.

 

WHERE DO YOU SHIP?

 

We currently ship only to the continental United States. We are not able to ship to U.S. military or diplomatic shipping addresses at this time.

 

WHAT IS YOUR SHIPPING METHOD?

 

We use USPS to ship Bundles. The cost of delivery by USPS is included in the purchase price. Delivery by other services is available during checkout, but additional charges apply. You can expect Bundles to arrive 3-7 days after shipping.

 

HOW TO EXCHANGES OR RETURNS WORK?

 

We will provide exchanges for any Bundles or individual items damaged in shipment. We also will provide exchanges for any individual defective products in Bundles.

 

We will accept returns of entire Bundles if the toys and books are in the same condition they were in when delivered — packaged and ready for use by another family. You will be responsible for the shipping cost of returning the Bundle to us. See our Returns & Refunds policy for details.

 

Please contact us at support@weeschool.com for any exchanges or returns.